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 | |  | | Category: Business, Home Business, Management
Book Title: Customer Service Step by Step
Author: Jan Burnett
Book Description:
On Main Street and the Internet!
OK, so you have read the marketing books about how to get traffic to your site and you've used some or all of what you've learnt. But what happens when they visit your site. Maybe they go on your mailing list, if you have one, maybe they buy or maybe they do nothing at all and never More... | 
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| | | | Category: Management
Book Title: The Leaders Digest: Timeless Principles for Team and Organization Success
Author: Jim Clemmer
Book Description:
Leadership is a popular topic today because it's so central to personal, team, and organization success. This has lead to a confusing multitude of leadership grids, charts, formulas, jargon, fads, charismatic stories, and buzzwords. Drawing on decades of research, extensive experience coaching and developing thousands of managers,More... |
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